Servigistics EXCHANGE 2012 North America brought together service executives and thought leaders from around the world. Held at Marriott Rivercenter in San Antonio, Texas, the 10th annual client conference provided Servigistics clients with a dynamic forum to network, learn, and share best practices for profiting from our Service Lifecycle Management solutions.
Some highlights from EXCHANGE 2012 include:
Join us at Field Service North America - the leading service and support event that tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management.
Dates:
April 16 - 19, 2012
Booth Number:
Booth #16
Location:
JW Marriott Las Vegas Resort & Spa
221 N Rampart Blvd
Las Vegas, NV 89145
702-869-7777
www.jwlasvegasresort.com
For more information:
Go here for additional event details.
Join us at the world's leading aviation IT conference/exhibition for MRO and Operations software solutions, returning to the AMERICAS region for 2012. The Airline & Aerospace MRO & Operations IT Conference is the only event to wholly address the key issues relating to the development of IT and its application in maintenance and aircraft flight operations.
Dates: March 13 - 14, 2012
Location: Hilton Miami Downtown, Miami, FL, USA
Website: Airline & Aerospace MRO & Operations IT Conference
Please visit Servigistics at Booth # L-13
Join us at the workforce scheduling, field service delivery and logistics event for Latin America. This latest installment of the Field Service series brings together professionals from leading companies in Medical, Aerospace and Defense, Printing, Imaging, Hi-Tech, Telecoms, Utilities, Energy and Construction.
Executive Panel Discussion:
Join us for an Executive Panel on February 28th at the Defense Maintenance & Sustainment Summit - Leveraging Technology To Increase Synergy Between Materiel Management & High Velocity Maintenance
Description:
Servigistics will lead a panel discussion around the topics of high velocity maintenance and synchronizing maintenance and materials.
Date: Tuesday, February 28, 2012
Time: To be announced
This Ground-breaking Conference will help you:
Discount Conference Passes:
We would like to extend an exclusive 10% discount off the registration fee for you to attend the event. Please register with Discount Code: 19328XT01 at www.defensemaintenance.com or call 1-888-482-6012.
At the RLA Conference & Expo in Las Vegas, the focus of 3PSPs will be to help OEMs, Retailers and Branded companies become aware of RL support on a global basis. This is a rich opportunity for OEMs and Branded companies to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies.
Booth Location:
Servigistics will be located at Booth # L13.
Event Location:
Rio All Suite Hotel & Casino, Las Vegas, Nevada
Booth #11
Event Location: Marriott Crystal Gateway, Arlington, VA
Executive Panel Discussion:
Leveraging Technology To Increase Synergy Between Materiel Management & High Velocity Maintenance
Description:
Servigistics will be leading a panel discussion at the event around the topics of high velocity maintenance and synchronizing maintenance and materials.
Date: Wednesday, November 30, 2011
Time: 3:45pm ET
Panel Members:
Discount Conference Passes
We would like to extend an exclusive 25% discount off the registration fee for you to attend the event. Please register with Discount Code: 10389XT01 at www.defenselog.com or call 1-888-482-6012.
Servigistics EXCHANGE 2011 TOKYO will again bring together service executives and thought-leaders from across APAC to network, learn and share best practices for profiting from our Service Lifecycle Management solutions.
EXCHANGE 2011 TOKYO will feature keynote addresses from industry leaders and thought leaders relevant to all aspects of the Service Lifecycle: Planning, Execution, Information Management and Measurement & Control.
Where
This year's conference will take place at the Meguro Gajoen in Tokyo, Japan, a three minute walk from Meguro Station (JR Yamanote-line,Tokyu-line,Subway Nanboku-line and Mita-line).
Who Should Attend
Business leaders and executives from High Tech, Consumer/Industrial, Medical Equipment, Motor Vehicles, Aerospace & Defense, and Commercial Aviation manufacturers and their network partners who are seeking to optimize their entire post-sales service organizations.
Why Attend
Our goal with EXCHANGE 2011 TOKYO is to help you become as successful as possible in achieving your Service Lifecycle Management (SLM) goals by providing a thought-leading forum to share ideas and best practices with peers and industry leaders. You will also gain knowledge on how to continually improve customer satisfaction and profit margins on service through the most effective use and knowledge of the Servigistics SLM suite.
EXCHANGE 2011 TOKYO will feature:
**Language: Most contents are in Japanese
There is no charge for attending EXCHANGE 2011 TOKYO. Just take care of your travel and accommodations.
FOR MORE INFORMATION AND TO REGISTER:
Please email: info_j@servigistics.com
See you in Tokyo!
Location:
Caesars Palace, 3570 Las Vegas Blvd., Las Vegas, NV 89109
More Conference Information:
Fall Pricing Workshop and Conference
Booth #7
Breakout Session
Service Lifecycle Management: The New Competitive Frontier for Durable Goods Service What Your CEO and CFO Can't Afford to Miss
Date: Tuesday, October 25, 2011
Time: 1:25pm PT
Location: EXPO Theater 1
The efficiency and quality of service delivery now have direct effects on an organization’s customer wins and whether or not financial targets will be reached. The need for service optimization is particularly critical in organizations that service mission-critical durable goods, as there are exponentially more challenges when parts and serialized asset configurations are involved. To maximize financial returns from post-sales service, P&L owners must have an actionable view of systemic performance indicators like total service costs, risks to service and product revenue targets and threats to customer loyalty. Without an integrated lifecycle view of service, OEMs incur unnecessary costs, miss revenue opportunities, and risk customer attrition.
The session will discuss the service models of Service Lifecycle Management necessary to grow a global service business. It will detail examples of service network navigation and the improved organizational incentives that SLM’s broader visibility enables, driving higher customer asset availability and service margins. Two compelling case studies are included in the discussion.
Event Location:
The Mirage
3400 S. Las Vegas Boulevard
Las Vegas, NV 89109
Discount Conference Passes:
Servigistics would like to offer all of our clients and prospects a discount on TSW Fall 2012 conference passes.
Register Now:
http://www.regonline.com/Register/Checkin.aspx?EventID=963682&lbrd=1&rtypeid=488408
Register by July 31, 2011 for 20% off! After July 31, 2011 you can still receive 10% off.
Servigistics EXCHANGE EMEA 2011 will again bring together service executives and thought-leaders from across Europe to network, learn and share best practices for profiting from our Service Lifecycle Management solutions. All participants agreed that the inaugural EXCHANGE EMEA in Barcelona last October was a success - and we are building the delegates' feedback into this year's agenda to ensure you drive even greater value from your client conference this year.
EXCHANGE EMEA 2011 will feature keynote addresses from industry leaders, analysts and thought leaders relevant to all aspects of the Service Lifecycle: Planning, Execution, Information Management and Measurement & Control.
Where
We are excited to announce that this year's conference will take place at the Morrison Hotel in Dublin, Ireland. Once again, we are holding the conference right in the heart of one of Europe’s most captivating cities. The Morrison overlooks the river Liffey and is just a bridge away from Temple Bar, Dublin’s vibrant cultural quarter. Dublin Airport is just 13 km / approx. 20 minutes away.
Who Should Attend
Business leaders and executives from automotive, aerospace/defense, commercial aviation, high-tech, consumer/industrial and medical equipment manufacturers who are seeking to optimise their entire post-sales service organisations.
Why Attend
Our goal with EXCHANGE EMEA 2011 is to help you become as successful as possible in achieving your Service Lifecycle Management (SLM) goals by providing a thought-leading forum to share ideas and best practices with peers and industry leaders. You will also gain knowledge on how to continually improve customer satisfaction and profit margins on service through the most effective use and knowledge of the Servigistics SLM suite.
EXCHANGE EMEA 2011 will feature:
There is no charge for attending EXCHANGE EMEA. Just take care of your travel and accommodation: we will take care of the rest. Once you have registered, download your hotel booking form – and enjoy the special EXCHANGE EMEA rate of €135 (incl. breakfast) per night.
FOR MORE INFORMATION AND TO REGISTER
Feicfidh mé tú im Baile Átha Cliath! / See you in Dublin!
Manufacturers and their channel partners in motor vehicle, industrial equipment, and other manufacturing sectors typically run service parts operations separately from parts pricing. The former belongs to supply chain; the latter to marketing. But these companies are beginning to realize that this long-standing division of labor is leaving profits uncaptured. With an integrated approach to parts planning and pricing, companies can leverage prices as a lever to hit stocking and service level targets across all inventory locations. On average, service organizations that implement an integrated parts management approach can drive a 20% higher profit contribution from service, according to a recent benchmarking study.
Attend this webinar to learn how to boost your organization's profits by:
Featured Speakers:
Adrienne Gordon
Consultant, Pricing Expert
Adrienne Gordon has a passion for the power of pricing. She has dedicated her career to pricing since 1999, working with multiple companies in several different pricing roles. She began her pricing career at Parker Hannifin as the project manager of their global strategic pricing initiative. During this time, Adrienne worked with multiple consulting groups and technology companies as she helped architect the vision for Parker’s Best in Class pricing approach. From there, Adrienne took the Director of Pricing role at American Greetings, where she executed a multi-phase value pricing research effort ultimately resulting in the redesign of their approach to pricing cards. Then, at Eaton Corp, she worked with several different businesses on strategic projects as an internal consultant. Finally, in 2009, Adrienne became an external pricing consultant based in Northeast Ohio, working with dozens of companies in the manufacturing and distribution space. Today, she is a blogger, management consultant, and entrepreneur. She holds an MBA in Marketing from Western New England College and a Bachelor’s in Engineering from Boston University.
Jon Utterback
Vice President, Pricing Product Line
Servigistics, Inc.
Jon Utterback leads the Pricing Product Line management function at Servigistics. He has over 25 years of management consulting, software implementation and product management experience. Throughout most of the past decade, Jon has focused exclusively on pricing and profitability management. Jon is a graduate of Vanderbilt University, where he earned Bachelor of Science degrees in both Computer Science and Mathematics, and Georgia State University, where he earned a Masters in Business Administration in Finance. Jon has presented multiple topics at Professional Pricing Society conferences and webinars since 2006.
Join fellow executives at an exclusive event, participating with 15 companies that have practical experience and strategic visions in tackling the challenges across the Service Lifecycle – orchestrating people, process and technology to resolve customer problems, meet service commitments, and manage total cost to serve. You and your peers will engage in provocative presentations and discussions on the hottest topics in service and go back to the office with actionable ideas tested in real life situations. Register Now!
General areas of discussion will include:
Unlocking Hidden Profits with Field Service and Service Parts Management
Date: Tuesday, July 19, 2011
Time: 10:30am ET / 7:30am PT
High tech and industrial equipment manufacturers that combine field service and service parts management procedures can dramatically improve post-sales service productivity, customer satisfaction, and profitability by coordinating the resources most critical to fulfilling customer commitments – labor and parts. Studies show that this combination can unlock 20% more profits from service. This profit uptick comes from:
This webinar will feature real-world insights from the $20B enterprise information management powerhouse EMC.
Watch the On-Demand Webinar Now!
Featured Speakers:
John Dodd
Director, Global Services and Enterprise Programs, EMC
John Dodd is Director of Global Service and Enterprise Programs at EMC Corporation. He currently leads EMC’s Global Services Resource and Skills Management transformation initiative that includes the deployment of the Servigistics Field Service Management, Mobility, and Parts Locator solutions to improve the efficiency of EMC’s Global Customer Service Field Services and Logistics operations.
John has over 18 years of technology industry and service delivery experience. An EMC employee since 2001, he has held roles leading new product delivery for EMC’s Unified Storage Division (USD), led Global Service Planning for EMC’s Ionix product line, and as a Global Services product manager helped establish standards for common product serviceability and service delivery operational metrics reporting recognized by the Technology Service Industry Association as best practices. John is a graduate of Florida State University.
Traci White
Vice President of Process Improvement Services, Servigistics
Traci White is the Vice President of Process Improvement Services at Servigistics, helping our customers leverage their Servigistics implementations to deliver business results.
Prior to Servigistics, Traci was the Senior Director of Logistics at LTX-Credence Corporation, a manufacturer of automated test equipment for the semiconductor industry. She was responsible for logistics globally, including transportation, warehousing, and the service supply chain. Prior to joining Credence, she led the Global Field Logistics team at Avaya as the Director of Service Logistics, supporting Services revenue in excess of $2.5B. Her team was responsible for ensuring the on-time delivery of the right technician and the right part, encompassing technician dispatch, spare parts dispatch, and spare parts planning and logistics worldwide. Her background encompasses over 18 years of functional supply chain roles, software implementation consulting, and supply chain business process consulting. Traci completed her undergraduate degree in Operations from the Boston University School of Management and her MBA in Information Systems from the FW Olin Graduate School of Business at Babson College in Boston.
Webinar: Service Issue Resolution for High-Tech Durable OEMs
Servigistics defines service issue resolution as the detect-diagnose-repair-restore work cycle in the post-sales value chain. With improved service issue resolution processes, businesses can drive 20% higher profit contribution from service, according to a recent benchmarking study. This complimentary webinar will outline practical methods to improve asset uptime and slash service costs in high-tech service environments by leveraging advanced knowledge management and diagnostics tools and techniques.
VIEW THE ON-DEMAND WEBINAR
You should view this recorded webinar if you:
Featured Speakers:
Greg Oxton
Executive Director - Consortium for Service Innovation
In his 16 years at IBM, Greg Oxton held management positions in customer-service operations, planning and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Greg's specialty is customer service strategy and organizational development. He was an active member of the Consortium before he joined the Consortium staff in July of 1996. Since that time Greg has worked with member companies of the Consortium on a variety of projects aimed at improving customer support including adoption of the Knowledge-Centered Support methodology, web based self-service models and online support communities.
Dave Duncan
Director, Service Knowledge – Servigistics
Dave Duncan has 15 years’ experience in technical services, and directs services for Knowledge Management at Servigistics. Prior to joining Servigistics, Dave was the Support Technologies Manager for a General Electric Healthcare medical imaging division, leading knowledge management, remote monitoring, sustaining engineering, service audit compliance, and Six Sigma defect avoidance programs. His previous assignments include ERP professional services for JD Edwards, and an aviation logistics officer in the US Army’s 1st Infantry Division in Germany and Bosnia-Herzegovina. Dave holds a BSE in Civil Engineering and Operation Research from Princeton University.
Please join us in booth #8 at the Professional Pricing Society’s 22nd Annual Spring Pricing Conference in Chicago for the chance to talk to Servigistics’ Service Pricing subject matter experts.
Many post-sales service organizations attempt to manage parts pricing using the same tools, techniques and processes that are applied to finished goods pricing. This approach can be hazardous to your bottom line.
Come and meet Servigistics' VP of Pricing Product Line, Jon Utterback, who will share his perspective about the criticality of part lifecycle management in setting service parts pricing.
Learn how to:
Many post-sales service organizations attempt to manage parts pricing utilizing the same tools, techniques and processes that are applied to finished goods pricing. This approach can be hazardous to your bottom line in that there are many unique factors affecting pricing for service parts that must be considered. This presentation will focus on the characteristics of service parts pricing including part lifecycle management, market adaptive pricing, and part supersession that drive service parts pricing. Discover key strategies and best practices for managing the service parts pricing process and how to integrate those concepts within an overall pricing framework.
Servigistics EXCHANGE 2011 brought together service executives and thought leaders from around the world. Held at Camelback Inn Resort & Spa in Scottsdale, AZ, the 9th annual client conference provided Servigistics clients with a dynamic forum to network, learn, and share best practices for profiting from our Service Lifecycle Management solutions.
Some highlights from EXCHANGE 2011 include:
Servigistics would like to thank all of our clients, partners and sponsors for helping make EXCHANGE 2011 a huge success! We are committed as a company to helping you transform your service business and look forward to seeing you next year at EXCHANGE 2012!
View photos from EXCHANGE 2011:
Servigistics Exchange 2011 Photo Gallery
In the current budget environment we are all tasked with getting more out of our existing platforms, technologies and systems. More uptime, fewer breakdowns, but done cost effectively and efficiently.
As we enter a new era of maintenance and sustainment, how will you adapt to a new budget environment without sacrificing warfighter support?
The Defense Maintenance & Sustainment Conference, a new event brought to you by the creators of Defense Logistics, will be focused on Condition Based Maintenance, System Reliability, Prognostics & Health Management, and Performance Based Life Cycle Support.
Hey, Aftermarket Executive - the spotlight is on you! With manufacturing sales and demand lagging, many organizations are looking to their aftermarket service to generate more revenue, and in some cases the aftermarket is responsible for more than 25% of the organizations total revenue.
Interlog Winter provides you with the opportunity to benchmark your skills with the best and brightest in the industry.
The potential for boosting service efficiency is greater than ever. Smart organisations know that service management systems, effectively implemented, can have a profound impact on workflow, scheduling, mobility, and profitability. But these will be wasted if the right processes aren’t in place, and with them the right people.
The strategic imperative to do more with less has never been so important. Book your place now for Field Service Europe 2007 and learn how your competitors and peers are tackling mission-critical service and product support.
Customer satisfaction is increasingly becoming the key to differentiating your product from the competition. Now more than ever, it is imperative to design newer customer centric service strategies toensure you stay ahead of the competition
Highlighted Speaker(s):
