Service Management Expo 2008
Date: 09-16-2008
through 09-17-2008
Location: NEC, Hall 10, Birmingham
Service Management Expo (SME 2008), taking place from 16-17 September at the NEC in Birmingham, UK, is the largest dedicated exhibition and conference for the field service industry, attracting 100 exhibiting companies and over 1800 visitors. Register now for free and join Servigistics in Birmingham. This year, the show will be co-exhibiting for the first time wil Call Centre and Customer Management Expo, offering visitors the opportunity to visit both events. Come and visit Servigistics at stand #850 to learn about the efficiencies of an integrated field / call centre service strategy.
Highlighted Speaker(s):
- Andrea Minicelli, GE Oil & Gas - Wed, Sep 17, 13-30-14.15
- Steve Downton, Downton Consulting
- Prof. Graham Clark, Cranfield School of Management
Strategic Service Management 2008
Date: 12-02-2008
through 12-05-2008
Location: Hotel La Plaza, Brussels, Belgium
Mike Landry, Founder and CTO, Servigistics, kicks off the inaugural Strategic Service Management event with a keynote speech on "Leveraging Efficiency, Driving Productivity And Delivering Customer-Centric Excellence". With SSM's proven track record of delivering results on both sides of the cost reductions : profits increase equation, this event will look at specific models and strategies that will enable you to achieve sustainable growth and deliver agile support to customers across global markets. Over three days, you’ll join 210+ service professionals from across Europe to discuss mission-critical trends and to learn how to implement best practices in a competitive environment, while protecting brand integrity. Book your place now at Strategic Service Management 2008 and find out how SSM can help you optimise resources for profitability.
Highlighted Speaker(s):
- Wolfgang Royer, Head of Customer Service EMEA, Sony Ericsson
- Frank Debus, SVP Global Process Material Logistics, Siemens Healthcare
- Hans-Werner Albrecht, General Manager - Service Division, Pentax Europe GmbH
- Hans Gerdes, Global Technical Services Manager, Shell
- Jim Bogan, Senior VP BPI, Rolls Royce
